Case Study:

Revolutionizing Parts Pickup: Yancey CAT's Game-Changing Adoption of BoxLock's Supply Chain ACcess Control Solution

Overview

Yancey CAT, recognizing the need to enhance its customer service and reduce downtime for their customers, embarked on a journey to reimagine its parts supply chain. The company adopted BoxLock's Supply Chain Access Control Solution to make high-value, critical parts available to customers outside of business hours. This move was designed to increase equipment utilization by reducing unplanned downtime and ensuring the prompt availability of CAT Genuine Parts​.

The Challenge

The challenge for Yancey CAT was in the implementation of a new system that could operate effectively outside business hours, ensuring that the right parts were available at the right time to the right customers. The goal was to create a system that was efficient, secure, and capable of servicing customers' needs even outside of the typical business hours.

They also wanted to make sure that it could easily integrate into their existing systems, minimizing the work required by the parts team to setup a customer pickup and notify the customer using their existing messaging platform.

A Game-Changing Solution

In partnership with BoxLock, Yancey CAT launched an innovative program that revolutionized parts pick-up and delivery. The BoxLock team brought their expertise to the table, providing best practices and templates for employee training, customer awareness, and customer adoption incentive programs. These efforts contributed significantly to the successful implementation and smooth operation of the program.

Results

The results were remarkable. With parts now accessible outside of business hours, customers enjoy unparalleled flexibility, enabling them to collect necessary parts at their convenience. The innovative system also reduced lines at the parts pickup counter, increasing the dealership's capacity to handle higher volumes during peak hours with fewer staff.

More than just a convenience, this transformative approach resulted in greater customer satisfaction. The improved process enabled customers to retrieve their parts faster and return to their work more quickly, maximizing equipment usage and operational productivity. As a result, customers could ensure their projects were completed on time and within budget.

In conclusion, Yancey CAT's BoxLock initiative marked a significant leap forward in customer service and operational efficiency. By embracing this innovative solution, Yancey CAT demonstrated its commitment to exceeding customer expectations, optimizing operations, and leading the way in the industry.